Our Policies

Last Updated: July 7, 2026

 

Our Promise

We understand that the photos you share with us are deeply personal. Whether they capture a wedding, a memorial, a graduation, or another meaningful milestone, we treat every image with care and respect.

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Your photos are used to create the artwork you request. We protect your personal information and only use it in ways described in this Privacy Policy.

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From time to time, we may showcase completed artworks on our website, social media, or other marketing materials to highlight our work. If you would prefer that your artwork not be shared publicly, simply let us know before or during your order, and we will gladly respect your request.

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Privacy Policy for Canvas JA

At Canvas JA, we value your trust. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your personal information.

By using www.canvasja.com, you agree to the practices described below.

 

Information We Collect

When you place an order or contact us, we may collect information including:

• Your name

• Email address

• Telephone number

• Delivery address

• Billing information

• Uploaded photographs

• Custom text or personalization requests

• Payment information (processed securely by our payment providers)

• Messages you send us through our website, email, WhatsApp, or social media.

 

We may also collect basic website analytics such as:

• IP address

• Browser type

• Device information

• Pages visited

• Time spent on our website

 

How We Use Your Information

We use your information to:

• Process and fulfill your order.

• Design and personalize your artwork.

• Contact you regarding your order.

• Deliver your artwork.

• Provide customer support.

• Improve our website, products, and services.

• Respond to your questions and inquiries.

• Send order updates and important service communications.

• Send occasional marketing emails if you have subscribed to our mailing list.

• Showcase completed artworks on our website, social media, or other marketing materials, unless you have requested that your artwork remain private.

 

If you subscribe to our newsletter, we may also send occasional emails about new products, promotions, or special offers. You may unsubscribe at any time.

 

Your Uploaded Photos

Your uploaded photographs are used to create the artwork you request.

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We may also display photographs of completed artworks as part of our portfolio or marketing materials to showcase our craftsmanship. We will never sell your photographs or use them for unrelated purposes.

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If you prefer that your artwork or photographs not be featured publicly, simply let us know before or during your order, and we will respect your request.

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Payment Information

Canvas JA does not store your full credit or debit card details. Payments are processed through secure third-party payment providers.

 

Sharing Your Information

We do not sell or rent your personal information.

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We may share information only when necessary with trusted service providers, including:

• Payment processors

• Delivery companies

• Printing and production partners (where applicable)

• Professional service providers assisting our business

 

These providers receive only the information necessary to perform their services.

 

Delivery Services

To deliver your artwork, we may provide your name, phone number, and delivery address to our delivery partners, including Knutsford Express or other courier services.

 

Cookies

Our website may use cookies to:

• Improve website performance

• Remember your preferences

• Understand how visitors use our website

• Improve future customer experiences

 

You may disable cookies in your browser settings if you prefer.

 

Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, misuse, loss, or disclosure.

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However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

 

Data Retention

We retain your information only for as long as reasonably necessary to:

• Complete your order

• Provide customer support

• Maintain business records

• Meet legal or tax obligations

 

Your Rights

You may contact us at any time to:

• Request access to your personal information

• Correct inaccurate information

• Request deletion of your personal information where legally permitted

• Withdraw consent for marketing communications

 

Some information may need to be retained where required by law or for legitimate business purposes.

 

Children's Privacy

Our website is intended for general audiences. We do not knowingly collect personal information directly from children without appropriate parental involvement.

 

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

 

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

 

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Canvas JA

📧 info@canvasja.com

📞 (876) 352-7714

🌐 www.canvasja.com